Deliveries

How and when do we deliver?

Complete Meats currently dispatches orders weekly on Wednesday afternoons for all orders received and fully paid by 10 a.m. on that Wednesday. We are unable to guarantee delivery times, but we aim to deliver on Thursdays each week. Please include any special delivery instructions on the order form.

We use a national next day courier company to deliver your meat to the address specified by you in the order form. Usually, they will require a signature. If a signature is obtained we will be entitled to assume that that person is authorised by you to receive the products. Our meat is fresh and packaged in a polystyrene box, vacuum packed and surrounded with ice packs so it is fresh on arrival. Upon delivery of the products we suggest that you immediately arrange to store the products in a freezer, fridge or other storage facility suitable for the product.

At the time of delivery you or someone on your behalf must ensure that you are available to receive the products. Due to the perishable nature of the products and our commitment to supply products of the highest quality, where nobody is available to accept delivery on either of two visits by the courier and no appropriate “leave safe” instructions have been left for the courier, the products will be returned to us by the courier. In such cases we reserve the right to charge additional delivery fees. Where the product is delivered (or attempted to be delivered) in accordance with this procedure and your prior instructions, we will not be held liable for produce that has perished and cannot make any refund.

By prior arrangement products can also be collected from either of our two retail shops in Honiton, Chard and Axminster.

Risk in the goods passes to you upon delivery made in accordance with our procedure and your prior instructions.

Upon delivery you must inspect the goods within a reasonable time and notify us immediately if you have any problems; you will be deemed to have accepted the goods within 24 hours following delivery, and we will treat the products as described, of satisfactory quality and fit for their purpose.

How much is delivery?

We deliver within mainland UK. There is a fixed delivery charge of £4.95. For orders outside mainland UK please contact us to discuss your order and delivery costs and timings.

Can you return meat?

Complete Meats are confident that we can meet your high standards and expectations. However, if you are not completely satisfied or have a complaint, we will be happy to discuss this with you.

As all the products we supply are perishable we regret that we are unable to offer you the usual statutory right to cancel your order up to 7 working days following delivery of the goods (a right you would have in respect of many other types of goods available for purchase online). Where products supplied are damaged, incorrect or faulty and you have notified us within 24 hours of delivery of the order, we will either replace the product or issue a full refund to you. We may request that goods be returned for inspection prior to agreeing any refund at your cost. You must return the goods to Complete Meats or make them freely available to our courier, but at your cost. If you do not freely return the goods at your cost then we reserve the right to deduct any reasonable costs we incur in recovering the goods from you and will deduct this from your refund. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any delivery costs in returning the goods.

Where a refund is made this will be paid as soon as possible, but no later than 30 days from notification.

To discuss any return of meat you must follow our returns procedure by contacting our customer services team on 01297 33282 to obtain a returns authorisation.